@ccessOnline Banking Security

How secure is @ccessOnline© Banking?
Very secure. 1st Nor Cal Credit Union uses state-of-the-art network security to ensure the protection of your account information.

Why do I have to answer a security question when logging into @ccessOnline©?
As security enhancements continue to be an ongoing focus and priority for 1st Nor Cal Credit Union, we have introduced the Second Authentication process for online account access. In addition to providing the account number and password, users will occasionally be prompted to provide the answer to an authentication question before they can proceed to @ccessOnline©.

Will the security question be displayed every time I log into @ccessOnline©?
No, the security question may be presented to @ccessOnline© users occasionally from time to time or at random.

How many chances do I get to answer the security question?
You have two (2) attempts to provide the correct answer. If you don’t remember, click the Don’t Remember button. We recommend if you fail the first time, click the Don’t Remember button. If you fail to answer the question after two (2) attempts, or click Don’t Remember twice, your account will be restricted from online access.

What if I don’t remember my password, the answer, or provide the incorrect answer to the security question and I get locked out of @ccessOnline©?
Click the New User button or Forgot Password button on the homepage of our website to reset your password or answers to security questions.

Can I opt-out of setting up security questions?
No, for your security and protection, this is a requirement to use @ccessOnline© Banking.

What is a strong password?
Strong passwords are at least seven (7) characters in length, contain a combination of numbers, letters, at least one uppercase letter, and at least one special character (ex. !@#$%&)

Are there any risks in using a public computer to use @ccessOnline©?
Yes, there is a risk because public computers may not be secured, and may be infected with viruses or malicious software such as Trojans and Keyloggers that can be used to steal your account login information.

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