TLS FAQ

Home and Mobile Banking FAQ’s for TLS

Q: What is TLS?
A: Transport Layer Security (TLS) is an encryption used by internet browsers to secure the session when connecting to a site. This security protocol provides privacy and data integrity between two communicating applications. It is the mostly widely deployed security protocol used today. The TLS versions to date are 1.0, 1.1, 1.2.

Q: Why is TLS 1.0 being diabled?
A: Due to the potential for future protocol downgrade attacks and other TLS 1.0 vulnerabilities, TLS will be disabled.

Q: When is this happening?
A: TLS 1.0 is scheduled to be disabled on October 17, 2017.

Q: Who is impacted?
A: Anyone or any third party site trying to access @ccessOnline, this includes our members or any third party site that uses aggregation to access their account through their site.

Q: Why should I care if TLS 1.0 is disabled?
A: Once TLS 1.0 is disabled, the two new supported security protocols will be TLS 1.1 and TLS 1.2. If you are not using at least the minimum supported internet browser on your PC or laptop or Android OS on your mobile device, you will not be able to access @ccessOnline. The following minimum versions support TLS 1.1 and TLS 1.2:

  • Google Chrome version 22+
  • Mozilla Firefox version 27+
  • Safari version 7+
  • Internet Explorer version 10+
  • Windows 7+
  • Android Operating System version 5.0+
  • iOS version 9+

Q: What should I do if I am using an unsupported internet browser?
A: You can go to this site, http://outdatedbrowser.com/en, and download the latest version of your browser.

Q: What if I am unable to upgrade the Operating System on my Android device to the minimum support version?
A: In order to access your account on your Android device, you would need to replace your device with a newer one that will support the minimum Android OS.